CANCELLATION POLICY

MYND Hair Chronicles Salon Policies & Good-to-Know Information 💜 Welcome to MYND Hair Chronicles! My goal is to provide a comfortable, welcoming experience where you can relax and feel at home. I’m understanding, flexible, and always happy to communicate when life happens! These policies simply help protect my time, respect yours, and keep my small business running smoothly. Thank you for understanding! Online Booking & Card on File Online booking requires a valid card to be kept securely on file. The card on file may be used for applicable late cancellation, no-show, or other fees outlined in these policies. Providing a card on file does not necessarily mean you will be charged at the time of booking. Any required deposits will be clearly noted when scheduling and applied toward your final service total. Cancellations, Rescheduling & No-Shows I kindly ask for 48 hours’ notice when canceling or rescheduling an appointment. * Changes made within 48 hours are subject to a 50% service fee, which must be paid before rebooking. * No-shows will incur a 50% fee of the scheduled service, charged to the card on file. * Emergencies and unexpected circumstances are always considered on a case-by-case basis. I understand that life happens! Communication is always appreciated, and these policies are simply in place to protect the time reserved specifically for you. Communication & Response Time When reaching out, please allow up to 48 hours for a response. I’ll always do my best to respond as soon as possible, but response times may vary while I’m with clients, outside of business hours, or taking personal time. If your message is time-sensitive, please plan accordingly and avoid sending multiple follow-up messages, as this may make it more difficult to keep track of our conversation. Thank you for your patience and understanding! Running Late? Let’s Communicate! I offer a 20-minute grace period because sometimes life gets in the way! If you’re running late, please send me a message. Depending on my schedule, we may need to adjust or reschedule your appointment. If I’m running behind, I’ll always do my best to communicate that with you as well. If the adjusted time doesn’t work for you, we’ll discuss rescheduling. Your time is just as valuable as mine! Finding Me & Checking In My Salon Suites — Suite 106 Parking at Dillingham Square can sometimes be tricky due to Gold’s Gym, so please plan accordingly. Once inside My Salon Suites, walk through the open double doors on your right, just off the main hallway. You’ll find Suite 106! When you arrive, simply text the check-in number provided to let me know you’re here. You’re welcome to wait in your car or the designated seating area until I invite you back. Please arrive close to your scheduled appointment time, as arriving early does not guarantee an earlier start. Guests & Little Ones I love creating a welcoming environment, including for parents! You’re welcome to bring one guest, but please let me know ahead of time whenever possible. Children are welcome as long as they’re supervised by their accompanying adult. My suite contains professional tools, sharp equipment, and chemicals, so their safety is important. As always, communication is key! Booking the Right Service Not sure which service to book? Please reach out before scheduling! Every head of hair is different! Length, density, previous color, and your desired results can all affect the time needed for your appointment. Booking the correct service allows me to reserve the appropriate amount of time without affecting other appointments. If your selected service doesn’t allow enough time for your hair goals, we may need to adjust or reschedule. I’d much rather help you choose the right service beforehand than have either of us feel rushed! Color Services, Consultations & Deposits Certain chemical services require a deposit to secure your appointment. These services are clearly marked on my booking menu. * Deposits are nonrefundable and applied toward your final service total. * Listed prices are starting estimates and may vary based on your hair and desired results. * Pricing will always be discussed before beginning your service. Consultations are required for new color clients and existing clients looking to make a significant color change. Returning clients maintaining their usual color do not need another consultation. Consultations are available in person, by text, FaceTime, or phone. Please let me know your preferred method when scheduling. If you choose to book following your consultation, any required deposit must be paid that same day to secure your appointment. Planning Around Your Appointment Beautiful hair takes time, especially major transformations, color corrections, and dimensional services! Please plan your personal schedule accordingly. I strongly recommend avoiding important events or time-sensitive commitments immediately following your appointment, especially on the same day as a major chemical service. Some services may take longer than anticipated, and I never want to rush the process or compromise your results. Your hair deserves the time and attention it needs, and I appreciate you allowing me to work my magic! Service Changes & Repeated Rescheduling Please book the services you genuinely intend to receive. Significant changes, such as switching from a full foil to a haircut, require at least 48 hours’ notice. Same-day service changes, removals, or additions are not guaranteed. Changes that significantly reduce your reserved appointment time may be treated as a late cancellation and subject to the cancellation policy. To keep scheduling fair, clients who reschedule more than three times may no longer be eligible for future bookings. Refunds & Adjustments All completed services are nonrefundable. However, your happiness matters to me! I offer a 7-day adjustment window following your appointment for haircuts and chemical services. If something doesn’t feel quite right, please reach out within seven days so we can discuss an appropriate adjustment. Please keep in mind that changing your mind about the original agreed-upon service or requesting a completely different look is considered a new service rather than an adjustment. Preparing for Chemical Services Clean or dirty hair? Either is perfectly fine with me! If you’re receiving an on-scalp lightening service, please keep in mind that washing your hair the day before may increase the possibility of scalp sensitivity or irritation. If you have existing scalp irritation, scratches, or concerns, please let me know before your appointment. Your comfort and hair health are always a priority! Clothing, Photos & Fresh Piercings Please wear something comfortable that you wouldn’t mind potentially getting a little color on. I take precautions, but accidents can happen! I love capturing your beautiful hair! If you’d prefer your face not to be photographed, just let me know. You’re also welcome to bring makeup for your finished photos. Fresh ear piercings: I recommend scheduling major chemical services before getting new piercings or waiting until they’re fully healed. This helps prevent unnecessary discomfort, irritation, or accidental injury. After-Hours Appointments Appointments requested outside my regular business hours are subject to an additional 50% after-hours fee, calculated from the scheduled service price. After-hours appointments are available by request and subject to availability. This fee helps accommodate appointments outside my regular schedule while maintaining a healthy work-life balance. A Little Thank You 💜 MYND Hair Chronicles is more than just a place to get your hair done. It’s a space where I want you to feel comfortable, heard, and genuinely cared for. I’m always willing to communicate and work with you when possible. All I ask is that we respect each other’s time and keep that communication open. Thank you for supporting my small business, trusting me with your hair, and allowing me to do what I love! Every mind and every mane has a story. 💜